Policies


Shipping Methods


We ship worldwide by STANDARD TRACKED mail from the french post service La Poste, which is a NON REGISTERED letter that provides tracking number but does NOT INCLUDE INSURANCE in case of lost of package. Please note that signature is not required upon delivery so, we cannot be responsible when the status of the sent package is changed to "Delivered" or in case of lost.

Please note that we cannot be responsible for shipping errors. Upgrade to a registered services is available at check out and highly recomended because provides tracking number and INSURANCE in case of lost of packages.


France: COLISSIMO or CHRONOPOST services that provides tracking number and insurance for lost packages are available at check out, please note that signature is required for both.  


Rest of the world: REGISTERED MAIL or EXPRESS DELIVERY in 24-48h services that provides tracking number and insurance for lost packages are available at check out, please note that signature is required for both.  


Estimated shipping times after receiving the shipping notification:
France : 3-5 business days
Europe: 5-15 business days
North America: 5-15 business days
Australia, New Zealand, Oceania, Asia, South America: 7-15 business days


Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


All orders are carefully packed to ensure their safety shippment and every item comes with the original packaging, ready to be given as a present.


Please note


All our jewelry is made to order, please check the time of fabrication to know the estimated date of shipment and the expected delivery date at your order from your purchases and reviews section. 

If you order has been shipped please, find tracking information and order details from your shipping notification sent to your email address. We use the French postal service "La Poste" to ship orders so you can also use the number to track your letter at laposte.fr

Please contact us in case your order is not with you by the end of the deadline set for delivery. Usually the most of packages arrive on time and safe but we cannot be responsible for postal delay. Nevertheless, your order is not with you by the end of the deadline set for delivery please contact us, we will be pleased to help you through the post service claim.

 

Returns

We gladly accept returns and exchanges, please contact us within 14 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: custom or personalized orders.

To complete your return, we require a receipt or proof of purchase.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received it. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Exchanges

I gladly accept exchanges. If you wish to exchange your item, send us an email at info@ag-jc.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Quality guarantee

Our designs are ethically handmade, taking care of all details to offer you a timeless piece of jewelry made to last.  

We want you to be 100% happy with your AgJc jewelry so if for any reason you are not completely satisfied with your purchase please contact us and we will provide you with an exchange, refund or send you a replacement piece in case of faulty product. 

All our jewelry is made by sterling silver, solid gold or gold fill over sterling silver (5 micrometers of gold) which all of them are NIKEL free precious metals. 

The Silver's dark appearance is due to an oxidation process which is protected with an special wax but even with this treatment over time this finish shows the light and shadows of a patina.