Policies
Shipping Methods
We ship worldwide by STANDARD REGISTERED mail that provides tracking number but does NOT INCLUDE INSURANCE in case of loss of package or postal errors. Please note that signature is required upon delivery.
We cannot be responsible for loss of packages or errors due to postal service, if you want to INSURANCE your shipment the option is available at checkout and HIGHLY RECOMMENDED!
EXPRESS delivery service is also available at check out.
FRANCE: We ship by STANDARD COLISSIMO from the french post service La Poste, which is a NON REGISTERED service that provides tracking number but does NOT INCLUDE INSURANCE in case of loss of package.
REGISTERED COLISSIMO or CHRONOPOST services that provide tracking number and insurance for lost packages are available at check out, please note that signature is required for both.
Estimated shipping times after receiving the shipping notification:
France : 3-5 business days
Europe: 5-15 business days
North America: 5-15 business days
Australia, New Zealand, Oceania, Asia, South America: 7-15 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Gift wrapping and packaging
Our jewelry comes nicely packed in an ECO-friendly packaging to ensure its safety shipped and ready to be given as a gift.
Our plastic free jewelry boxes use FSC®-certified natural cardboard and water-based glue. The FSC® mark also guarantees that all materials come from an FSC® forest, where no more wood is cut down than the forest can reproduce. In order to take care of our environment orders with multiple items will be packed together in a single box to reduce waste.
However, if for any reason you prefer to receive each item packed in a box separately please, simply let me know.
Please note
All our jewelry is made to order, please check the time of fabrication to know the estimated date of shipment and the expected delivery date at your order from your purchases and reviews section.
If you order has been shipped please, find tracking information and order details from your shipping notification sent to your email address.
We use the French postal service "La Poste" to ship orders so you can also use the number to track your letter at laposte.fr.
Please contact us in case your order is not with you by the end of the deadline set for delivery. Usually the most of packages arrive on time and safe but we cannot be responsible for postal delay.
Nevertheless, your order is not with you by the end of the deadline set for delivery please contact us, we will be pleased to help you through the post service claim.
Returns and Exchanges
Returns and exchanges are accepted within 14 days. If you wish to return or exchange your item, please email us at info@ag-jc.com within 14 days from the delivery date of your package.
If more than 14 days have passed since the delivery of your purchase, unfortunately, we will not be able to offer you a refund or exchange.
Return shipping costs are the responsibility of the buyer. When sending an item back, you should consider using a tracked shipping service with signature confirmation or purchasing shipping insurance. Otherwise, we cannot guarantee that your returned item will reach us.
Shipping fees are non-refundable.
To be eligible for a return or exchange, the item must be unworn, complete, intact, and in the same condition as when received in its original packaging. If the returned item is not in its original condition, any loss in value will be the responsibility of the buyer.
A receipt or proof of purchase is required for all returns or exchanges.
Items not eligible for return or exchange: personalized or custom orders.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received it. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Quality guarantee
Our designs are ethically handmade with meticulous attention to detail, ensuring you receive a timeless piece of jewelry built to last. Your satisfaction is our top priority. If you are not completely happy with your AgJc jewelry for any reason, please contact us within 14 days, and we will arrange an exchange or refund.
We understand that mistakes can happen, so in the case of a faulty product, we will provide a replacement or offer a repair service within 2 years. Please note that any modification or repair carried out by a third party invalidates the warranty.
All our jewelry is crafted from sterling silver, solid gold, or vermeil, which consists of sterling silver plated with a 5 microns layer of 24k gold. These materials are all nickel-free precious metals.
The dark appearance of our silver is the result of a controlled oxidation process and is protected with a special wax. Over time, this finish will naturally develop a patina that reflects light and shadow, adding unique character to each piece.